Shipping & Returns

At By the Shore, we work with a curated group of independent brands to bring you thoughtfully selected products. Because orders may be fulfilled either by our brand partners or directly through our operations, shipping and return details can vary slightly depending on the item.

Our goal is simple: we want you to be happy with your purchase, and we’ll always help guide you if questions come up along the way.

How does shipping work?

Orders placed on this site are fulfilled either by the brand that makes or sells the product or through our trusted fulfillment partners.

We do not ship from a single central warehouse. Once your order is placed, it is routed to the appropriate fulfillment source. You will receive shipping confirmation and tracking information as soon as your order ships.

When will myorder ship?

Shipping timelines vary by product and fulfillment source. Most orders ship within a few business days, but processing times may be longer during high-volume periods, product launches, or holidays.

Estimated shipping details may be shown on the product page or at checkout when available.

Will my order arrive in multiple shipments?

Possibly. If your order includes items from more than one brand, each brand will ship its portion of the order separately. This means you may receive multiple packages and separate tracking numbers.

How much does shipping cost?

Shipping rates may vary by product, destination, and shipping method, depending on how an item is fulfilled. Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.

What is your return policy?

Return eligibility, timeframes, and conditions may vary by product and fulfillment source. Some items are shipped directly from brand partners, while others are fulfilled through our operations or trusted partners.

If a product is eligible for return, details will typically be included on the product page or provided upon request.

How do I start a return?

If you need help with a return, we recommend reaching out through our website support channel with your order number and the item in question. We’ll review your request and guide you through the appropriate next steps based on the item and how it was fulfilled.

What items are not eligible for return?

Certain items, such as personal care products, candles, or other consumable goods, may be final sale for safety and hygiene reasons unless otherwise stated by the brand.

What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include your order number and photos if available so we can help resolve the issue as quickly as possible.

Who should I contact with questions?

If you have any questions about shipping, returns, or your order, please reach out through our website support channel. We’re always your first point of contact and are happy to help, regardless of how an item is fulfilled.